FAQ

FAQ (Frequently Asked Questions)

Orders & Payment

Q: What payment methods do you accept? A: We accept secure online payments via Paystack, which supports debit/credit cards, bank transfers, and USSD. We do not store your card or banking details — all payments are processed directly and securely by Paystack.

Q: Can I place an order through WhatsApp? A: Yes. You can reach us on WhatsApp to ask questions, get product recommendations, or place an order directly with our support team.

Q: How do I know my order was successful? A: You’ll receive an order confirmation via email and/or WhatsApp once payment has been verified.

Delivery

Q: How long does delivery take? A: Within Lagos, delivery typically takes 3–7 business days. For other states in Nigeria, delivery typically takes 7–14 business days, depending on your location.

Q: Do you deliver nationwide? A: Yes, we currently ship to destinations across Nigeria.

Q: How much does shipping cost? A: Shipping costs are calculated at checkout based on your delivery address and will be shown clearly before you complete payment.

Returns & Refunds

Q: Can I return a product if I change my mind? A: Yes, as long as the item is returned within 7 days of delivery, unused, and in its original packaging. Some items (like activated digital licenses, where applicable) are not eligible for return.

Q: How do I get a refund? A: Once your returned item is received and inspected, approved refunds are processed back to your original payment method within 7–10 business days.

Warranty

Q: Do your products come with a warranty? A: Yes. Warranty duration depends on the product category — phones and laptops typically carry 6–12 months, solar products around 12 months, and speakers/accessories 3–6 months. Full details are in our Returns, Shipping & Warranty Policy.

Q: What’s not covered under warranty? A: Physical damage (like cracked screens or water damage), unauthorized repairs, and normal wear and tear are not covered under warranty.

Support

Q: How can I contact Vicjora for support? A: You can reach us via: