Returns, Shipping & Warranty Policy
Last updated: 11/07/2026
This policy explains how returns, refunds, shipping, and product warranties work when you shop with Vicjora Communication Ltd.
1 Returns & Refunds
Return window: You may request a return within 7 days of receiving your order, provided the product is:
- Unused, in its original condition, and in its original packaging
- Accompanied by proof of purchase (order number, receipt, or invoice)
- Not a product excluded below
Non-returnable items:
- Products with removed or damaged seals/security tags
- Products showing signs of physical damage, misuse, or unauthorized repair
- Digital products or software licenses once activated (where applicable)
How to request a return:
- Contact us via WhatsApp, phone (+234 706 450 1192), or email (info@vicjora.com) within 7 days of delivery, stating your order number and reason for return.
- Our team will confirm eligibility and provide instructions for returning the item.
- Once the returned item is received and inspected, we will notify you of the outcome.
Refund process:
- Approved refunds are processed back to the original payment method via Paystack within 7–10 business days of the returned item being received and inspected.
- Where a product is defective on arrival, we will offer a replacement, repair, or full refund, at your choice, subject to warranty terms below.
2 Shipping
Shipping zones:
- We currently ship to destinations across Nigeria.
Delivery timelines (estimates):
- Lagos: 3–7 business days
- Other states in Nigeria: 7–14 business days
Actual delivery times may vary depending on your location, product availability, and logistics partner schedules.
Shipping costs:
- Shipping fees are calculated at checkout based on your delivery location and will be clearly shown before you complete payment.
Order tracking:
- Once your order is dispatched, we will notify you via WhatsApp, email, or phone with delivery updates.
Delivery issues:
- If your order does not arrive within the expected timeframe, or arrives damaged, contact us immediately at info@vicjora.com or +234 706 450 1192 so we can investigate and resolve the issue.
3 Warranty
We stand behind the quality of the products we sell. Warranty coverage varies by product category:
| Product Category | Warranty Duration | Coverage |
|---|---|---|
| Phones | 6–12 months (per manufacturer) | Manufacturing defects, hardware faults under normal use |
| Laptops | 6–12 months (per manufacturer) | Manufacturing defects, hardware faults under normal use |
| Solar energy products (panels, inverters, batteries) | 12 months (varies by component) | Manufacturing defects and performance faults under normal use |
| Speakers & accessories | 3–6 months | Manufacturing defects under normal use |
Exact warranty duration depends on the manufacturer’s terms for each specific product and will be confirmed at the time of purchase.
Warranty exclusions: Our warranty does not cover:
- Physical damage (cracked screens, water damage, drops, impact)
- Damage caused by misuse, unauthorized repair, or modification
- Normal wear and tear (e.g., battery degradation over time)
- Products used outside their intended purpose or specifications
- Software issues not related to a hardware defect
How to make a warranty claim:
- Contact us via WhatsApp, phone, or email with your order number, a description of the fault, and photos or videos where possible.
- Our team will assess the claim and advise on next steps, which may include repair, replacement, or manufacturer referral, depending on the product and fault.
4 Contact Us
- Email: info@vicjora.com
- Phone: +234 706 450 1192
- Address: No.2 Akinyemi Street, Awoyaya, Ibeju-Lekki, Lagos